FAQs

How should I burn my candles?

You should let your candle burn to the outer edge of the container so that the entire top of the candle has become liquid or formed a wax pool. You can extinguish the candle at any time after that for optimal future burning. Keep your candles away from any fans or air vents which make them flicker and burn improperly.

My candle is leaving a lot of wax on the sides of the container as I burn it. Is this normal?

This is commonly called “tunneling”, and is caused when on the first burn of the candle is extinguished before a full melt pool is achieved.

To get a full melt pool on any candle, it should be burned for a minimum of one hour for every inch the candle is in diameter. Soy wax has a “memory”, and if a candle is extinguished before a full melt pool is achieved on the first burn, the subsequent melt pools will not go past this first burn ring.

How long does it take my candles to ship?

We try to get your candles out to you as soon as possible!

However, we ask that you please allow 2-7 business days . Due to COVID19, processing times are longer than usual and there has been some delay in tracking number updates. (i.e. Packages have been shipped days ago but it may still show the label has been created instead of in transit.) Tracking information will be emailed to the email provided at checkout. We appreciate your patience during these unprecedented times.

If you made a mistake on your shipping, please email us within 24 hours after purchase at info@candlexflame.com. We will cancel out your order so that you may place a new order with the correct shipping information.

How can I become a retailer of Candle x Flame candles?

If you are a retail store owner, contact us today for more information! We look forward to working with you.

What is your privacy policy?

Candle x Flame is committed to the complete privacy and security of your shopping experience. No outside firm or entity will be able to view your account information, purchasing history, or your credit card number. Your personal information will not be sold.

My candle was broken by a mail carrier. What should I do?

Accidents happen. Please contact us via at info@candlexflame.com within 24 hours of delivery.

What is the best way to burn my candles?

1. Always trim your wick before each use, removing all charred wood from previous burns. if you don’t, the wick may not stay lit long enough to fuel the flame, causing it to extinguish itself. to trim a wooden wick remove all charred wood (we suggest a wick trimmer).

2. Make sure to allow the wax to melt across the entire diameter of your candle on the first burn- this helps prevent tunneling, which can impact how well the candle burns.